Personal Data Protection Policy

LoveShine Childcare Pte Ltd and LoveShine Montessori Schoolhouse Pte Ltd (hereinafter collectively referred to as “LoveShine Group of Companies” or “We”) respect the privacy and confidentiality of all individuals, including but not limited to our:

• children enrolled in our childcare centres, and their parents and guardians;

• employees including temporary and relief staff; and

• third party vendors and service providers

Please read this personal data protection policy carefully to learn more about the ways in which LoveShine Group of Companies collects, uses, discloses and protects your personal data. We have developed and implemented policies and practices to ensure that there is accountability and uniformity in the manner we use and protect your personal data.

LoveShine Group of Companies may review and update this policy from time to time without notice to you, to comply with applicable data protection laws, technological changes or as we update our procedures for data usage and processing. The updated policy will supersede earlier policy versions and will also be applicable to all personal data collected or provided to us previously.

1. Personal Data

Personal data that we collect and what you have chosen to provide is subject to applicable personal data protection law. Personal data is any information that may identify you or is personal to you and it may include but is not limited to:

a. name, gender, date of birth, personal identification and passport number, photographs, images and videos;

b. contact information, e.g. residential address, phone number, email address;

c. financial and payment information, e.g. employment and income details, bank account numbers, credit or debit card information;

d. health information, e.g. medical records and documents

2. Collection and Disclosure of Personal Data

We treat personal data collected from you with strict confidentiality. The personal data that you have provided us will be collected and used for the intended purpose only towards the particular service or product offered by us. We may disclose or share your personal data to regulatory authorities and public agencies, or third parties who are appointed to provide services to us, e.g. IT business vendors, or financial institutions and credit card companies who are necessary to support the payment of services being requested. Failure to collect and use your personal data may result in us not being able to provide you with the requested or to meet legal and regulatory requirements relating to the provision of services or products.

3. Withdrawal of Consent

You may withdraw consent for our use of your personal data. If you wish to withdraw consent, you should give us reasonable advance notice. However, you have to be aware of the likely consequences of your withdrawal of consent that the quality of our service to you may be impacted or we may not be able to continue providing service to you henceforth.

4. Accuracy of Personal Data

You must ensure that all personal data that you provide is true, accurate and complete and promptly inform us of any changes to your personal data. On our part, we will take reasonable precautions and verification checks to ensure that the personal data we have collected from you is reasonably accurate, complete and up-to-date. From time to time, we may conduct verification exercises for you to update us on any changes made to your personal data.

5. Protection of Personal Data

We have implemented reasonable security measures and arrangements to protect your personal data that is under our possession to prevent unauthorised access, use, collection and disclosure. While we take reasonable precautions to safeguard your personal data under our charge or control, we cannot be held responsible for unauthorised or unintended access that is beyond our control, including hacking or cybercrimes. Employees of LoveShine Group of Companies will take precautionary measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons during the course of providing service to you. External business vendors or service providers who may process and maintain your personal data on our behalf will be bound by the contractual data security and confidentiality agreements we have with them.

6. Retention of Personal Data

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, and to satisfy our business and legal purposes, including audit, accounting or reporting requirements. When it is no longer necessary for any business or legal purposes, we will delete or destroy the personal data, or remove the means by which the data can be associated with you.

7. Queries and Feedback

If you have any questions on the collection, use and disclosure of your personal data, or wish to provide feedback regarding our personal data protection policy, you may email us at Thank you.

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